This policy only applies to bookings affected by a legitimate COVID-19 related condition, and will remain in place until no further COVID-19 related conditions apply. Should your cancellation not be COVID-19 related our standard cancellation will apply. Refer to point 2 below for clarification as to what constitutes a COVID-19 qualifying condition.
This COVID-19 policy will apply if any of the conditions listed below come into effect within a period of two months of a guest’s intended arrival, and will apply if the said conditions affects a guest’s travel itinerary.
Qualifying COVID-19 conditions:
Cancellation due to fear of contracting COVID-19 or the prevalence of comorbidities will not constitute legitimate grounds for waiver of cancellation fees.
At The Trevoyan Guesthouse, the health and safety of our guests and team members remains our highest priority. In challenging times such as these we believe that coming together as a business to help fight the spread of coronavirus is our only viable choice.
The spread of COVID-19 is a crisis that cannot be taken lightly. We extend our utmost sympathy and support to those affected during this challenging time and hope for a speedy resolution to the situation.
We are also hopeful that both resilience and proactive measures will aid in getting the pandemic firmly under control on a global scale. At The Trevoyan, we believe that this starts at home.
Hygiene has always been an extremely high priority at our property. In response to our current circumstances, even more stringent hygiene standards are being formally enforced. Daily inspections are ongoing, in order to ensure that standards are maintained, and we have taken several additional measures, developed in consultation with public health authorities:
The team have been prepared to act swiftly should we be alerted to a suspected case of coronavirus at our property. Should you not feel well or suspect that you are at risk, please do not go to the public areas. Please call the duty managers and they will, in turn, get a health practitioner to contact you. The Trevoyan, remains committed to offering you and our team peace of mind that we are being proactive in minimising risks in these difficult times.
At The Trevoyan, we will continue to operate in the best interests of wellbeing for our guests and staff. We are confident that by coming together to face this health crisis, we can get the situation under control and maintain stringent hygiene at all our properties – now and for the foreseeable future.
Dominique & Charles